Manage large amounts of incoming calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers
Pay rate $21.50 per hr on W2
What we help them with:
• Dealer referrals—getting a customer connected with a dealer that can provide sales or service we will warm transfer to a dealer
• Our number one goal is to get the homeowner connected with the dealer
• Provide customers with warranty information
• Product comparison
• Dealer referrals to distributors
• Act as a switchboard for the company- we use a database to help us refer customers to the appropriate department
• Customer complaints are triaged by Tier 1 and transferred to the Tier 2 representatives
• Agents are also responsible for triage of remote access or wifi capable products such as thermostats. Identify
Requirements:
• Microsoft Office proficient
• Type 35-45 words per minute
• Excellent verbal and written communication skills
Shift
Standard Work Day
Education
HS Diploma/GED
Summer Intern Human Resources/Talent Acquisition Archdiocese of St. Louis Location: Cardinal Rigali Center, 20 Archbishop May Drive, Shrewsbury, MO 63119 Compensation: $15.00/hour Schedule: 5 days per week, 30 hours/week, onsite Duration: Summer 2025 ...
...Please note all applicants must be a current US resident. ESI is now hiring an Elementary Teacher in the Key West, FL area for the 2025-2026 school year. POSITION SUMMARY: ESI is seeking an Elementary Teacher who is responsible for planning, preparing...
...Overall Responsibilities: The Director of Operations (LEER EAST) is responsible for daily operations. He/she will plan, organize, and direct the overall operation of the facility to ensure a high level of effectiveness to attain and satisfy Customer Demand. The function...
...social media team to create and plan engaging video content Represent The Baltimore Sun in... ...story planning for upcoming events and games Edit daily copy as needed Work... ...based on several factors such as experience, internal pay equity, and other relevant business...
...involved in our life-changing movement. Interns will work directly with our stakeholders... ...athletes from local to regional to State Games. Spring Semester I: January February... ... Cover letter Resume Photo, Video or Writing Samples About Special Olympics...