Call Center Specialist Job at Ruff Roofing, Houston, TX

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  • Ruff Roofing
  • Houston, TX

Job Description

Company Description

Ruff Roofing, the best roofing company in Texas, is dedicated to providing top-quality, reliable, and affordable roofing solutions for both residential and commercial property owners. We pride ourselves on being the most experienced and trusted roofing company in the area, offering a range of services tailored to your needs. From complete roof installations to minor roof repairs, we deliver high-quality services at the best cost, with accessible financing options for our clients.

Role Description

This is a full-time on-site role for a Call Center Specialist, located in Houston, TX. The Call Center Specialist will handle inbound and outbound calls, provide excellent customer support, address client inquiries, assist with scheduling and follow-up, and maintain detailed records of client interactions. The role also involves troubleshooting customer issues and coordinating with other departments to ensure customer satisfaction.

Qualifications

  • Customer Support and Customer Service skills
  • Strong Communication skills and experience in Contact Centers
  • Proficiency in Computer Literacy
  • Excellent problem-solving and multitasking abilities
  • Ability to work effectively in a fast-paced environment
  • High school diploma or equivalent; additional certifications in customer service or related fields are a plus
  • Previous experience in a call center or appointment booking role is preferred
  • Must bilingual Spanish and English

Job Tags

Full time,

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