Job Description

Customer Service - Order Processor

Location: Anaheim
Pay Rate: $22-$23/hr
Open to either 7-4p or 8-5p

J ob Description
As a Customer Fulfillment Representative, he/she/they will provide strong interaction with customers by confirming orders, updating product availability, pricing, and delivery status. Additionally, he/she/they will work closely with the Shipping, Production Planning, Inventory Control, Sales, and Quality departments to gather pertinent information and respond to our customers. This role is not limited to order entry-it requires ownership of the entire customer fulfillment lifecycle.
.
Key Responsibilities
* Enter and confirm all customer PO's in the ERP system within 24 hours of receiving
* Work closely with the Shipping & Receiving team to confirm timely order picks, ensure FIFO practices, and align with customer-specific shipping requirements
* Schedule deliveries with drivers and ensure appointment times are set with BIBO customers.
* Verify pricing is correct on sales orders by checking internal contract pricing
* Provide all necessary information to the appropriate sales team member
* Continually update all customers regarding product availability, ETAs, or new relevant product offerings. Monitor Production schedules to ensure the availability of raw materials, relabeling status, and order readiness
* Coordinate cross-functionally with internal teams (Quality, Production, Shipping, Accounting) to ensure customer orders are delivered on time and meet their requirements (e.g., verifying expiration and shelf-life requirements)
* Schedule delivery appointments for customers
* Process customer returns (RMA) within 48 hours of receipt. Proactively follow up with customers on complaints, urgent delivery requests, freight charges, and product availability
* Professionally handle all incoming requests from customers, ensure all are resolved and customer is notified within 24 hours
* Coordinate and allocate orders in the ERP system for the warehouse to accurately pick product
* Track and follow up with Quality on product release timing, COA creation, and any hold-ups affecting order fulfillment
Organizational Relationships
* Reports to - Sales
* This position has no direct reports but may assist in training coworkers.
* This role offers opportunities to grow into sales operations, supply chain coordination, or account management based on performance and interest.

Requirements and Qualifications
* 3 years of Customer Fulfillment Experience
* Able to multitask, prioritize and manage time efficiently.
* Excellent communication skills and problem-solving abilities.
* Outlook, Microsoft Excel and Word
o Utilize basic Excel functions (e.g., SUM, VLOOKUP, IF statements, filtering, and sorting) to manage and analyze order and shipment data accurately.
* Ability to coordinate between multiple departments
* Food manufacturing experience preferred
* College Degree or relevant previous experience

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Contract work, Local area, Immediate start,

Similar Jobs