Job Description

Job Summary:

Our client is seeking a Data Analyst to join their team! This position allows for applicants in Irving, TX; Basking Ridge, NJ; or Atlanta, GA.

Duties:

• Produce, edit, and proofread clear and concise content for multiple channels, including voice channels, web, app, agent systems, and other applicable platforms
• Collaborate closely with UX Writers, Content Strategists, and Translation services to ensure high-quality copy and Content Quality Assurance (CQA)
• Maintain and review tone, voice, and personas across all content created for nine different brands
• Design, build, and implement VOC (Voice of the Customer) data flow, data validation, and system integrations in collaboration with GTS, AI&D, vendors, business teams, and development teams.
• Drive agile project management, including creating user stories in Jira, leading grooming sessions, and ensuring successful sprint execution
• Utilize expertise with VOC vendors such as Qualtrics, Medallia, and other customer experience platforms to design, analyze, and optimize VOC programs
• Partner with cross-functional teams to implement technology solutions that enhance customer insights and improve overall experience
• Ensure seamless integration of VOC systems with enterprise data architecture to support data-driven decision-making and actionable insights
• Manage data ingestion processes, ensuring seamless integration across multiple systems
• Lead system integrations, APIs, and real-time payload creation to optimize VOC programs

Desired Skills/Experience:

• Bachelor’s degree
• 6+ years of relevant experience in data engineering, system integration, and VOC program implementation
• Proficiency in SQL to extract, manipulate, and analyze large datasets
• Hands-on experience with system integrations, data engineering, and data migration, with a solid understanding of data architecture across multiple systems
• A background in marketing, computer science, business transformation, data science, or customer experience in a business, agency, or consulting environment
• Experience developing and automating data analytics and conducting ad-hoc analyses
• Strong analytical skills with a proven ability to meet and exceed business objectives
• A high level of accountability and ownership
• The ability to build strong relationships with business partners, manage multiple projects simultaneously, and deliver results on time

Benefits:

• Medical, Dental, & Vision Insurance Plans
• 401K offered

$24.50 - $35.00 (est. hourly)

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