Desk Side Support Specialist Job at VDart Inc, Colonial Heights, VA

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  • VDart Inc
  • Colonial Heights, VA

Job Description

Desk Side Support Specialist

Colonial Heights, VA

Mode : Contract (6+ Months) (Day 1 Onsite)

Responsibilities

  • Good in Data Analysis & Reporting using MS Office and ITSM tools
  • Coordinate desktop changes to avoid deployment collisions.
  • Prepare requests for rollout
  • Prioritize change requests
  • Create rollout plans for changes requests
  • Coordinate implementation process
  • Keep track of request and make sure they are implemented as planned
  • Participate in incident handling concerning desktop changes.
  • Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
  • Microsoft environment knowledge (desktop & server).
  • Have good technical understanding of the products building up a desktop service.
  • Experience from the desktop environment.
  • Understanding and experience of change management process.

Technical Requirements

  • Phone support experience necessary.
  • Technical Service desk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Windows Operating systems
  • Clients: Windows XP, Windows 10
  • Servers: Windows 2008/2012/2016
  • Knowledge of Active Directory
  • ITSM ticketing tools such as Service now , Remedy, HP Service Center, Peregrine Service Center
  • Remote desktop connectivity applications like Team Viewer, SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • MS Office Suite MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Internet browsers (e.g. Explorer, Chrome, Firefox),
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers all models
  • PDA and blackberry support
  • Others: Adobe Acrobat and other common desktop applications like WinZip, etc

Soft Skills

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE (Including MS Project and Visio)
  • Should have a great customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance

Job Tags

Contract work, Remote job,

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