Job Description

Job Description: Application Support Engineer (DevOps Application) – 12+ Years Experience

Location: UT

Employment Type: Full-time (On-site, 5 Days a Week)

Job Summary:

We are looking for an experienced Application Support Engineer (DevOps Application) with 12+ years of experience to manage and support critical applications in a fast-paced DevOps environment. The ideal candidate must have strong SQL skills, experience in database performance optimization, and above-average Linux expertise . This role involves troubleshooting application issues, ensuring system stability, and working closely with development and infrastructure teams to maintain high availability.

Key Responsibilities:

1. Application Support & Troubleshooting

• Provide Level 2 & Level 3 support for DevOps applications.
• Troubleshoot application issues, system errors, and performance bottlenecks .
• Work with developers and infrastructure teams to resolve production incidents efficiently.

2. SQL & Database Performance Optimization

• Write and optimize SQL queries for data retrieval and analysis.
• Monitor and improve database performance (indexing, query optimization, and tuning).
• Work with DBAs to enhance database efficiency and reduce latency.

3. Linux Server Management

• Manage and maintain Linux-based servers for application hosting.
• Monitor server performance, logs, and resource utilization .
• Implement automation and scripting for system maintenance and deployment.

4. DevOps & CI/CD Support

• Collaborate with DevOps teams to support CI/CD pipelines and automated deployments .
• Work with Jenkins, Git, Docker, Kubernetes, and cloud platforms (AWS, Azure, or GCP) .
• Assist in maintaining and improving monitoring and alerting systems (e.g., Splunk, Grafana, Prometheus).

5. System Monitoring & Security Compliance

• Implement and manage real-time monitoring and alerting for applications and databases.
• Ensure compliance with security policies, access controls, and best practices .
• Perform log analysis and root cause investigations for incidents.

Required Qualifications & Skills:

• Experience: 12+ years in application support, DevOps, or system administration.
• SQL Expertise: Strong SQL writing and query optimization skills.
• Database Performance: Knowledge of indexing, query execution plans, and performance tuning .
• Linux Proficiency: Above-average Linux administration and troubleshooting skills .
• DevOps Tools: Experience with CI/CD, Git, Jenkins, Docker, Kubernetes .
• Monitoring & Logging: Knowledge of Splunk, Grafana, Prometheus, or similar tools .
• Cloud Platforms: Familiarity with AWS, Azure, or Google Cloud is a plus.
• Scripting: Bash, Python, or PowerShell for automation.

Soft Skills:

• Strong analytical and problem-solving abilities .
• Excellent communication and collaboration skills with cross-functional teams.
• Ability to work in a high-pressure production environment and troubleshoot complex issues.

Preferred Qualifications:

• Experience with PostgreSQL, MySQL, or Oracle databases .
• Knowledge of ITIL framework and incident management .
• Hands-on experience with Infrastructure as Code (Terraform, Ansible, or Puppet) .

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