Job Description

The Executive Director is responsible for overall leadership, management, and success of their community. These responsibilities include but are not limited to financial management, hiring, supervising, training, team member relations and recognition, communication, family services, resident well-being, quality assurance, and regulatory compliance.

Responsibilities

RESPONSIBILITIES & QUALIFICATIONS

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed below:

Inspiring Others:

• Motivates individuals toward higher levels of performance that are aligned with the organization’s vision and values.
• Communicates a clear, customer focused vision, based upon a Resident Centered Model of care.
• Models a strong belief in mission, vision, and purpose.

Coaching and Developing Others:

• Provides feedback, instruction, and development guidance to help others excel in their current or future job responsibilities and plans and supports the development of individual skills and abilities.
• Holds effective 1:1 meetings with direct reports.
• Supports team members’ career growth by having regular development-focused conversations.
• Utilizes and promotes Sunrise’s development programs as appropriate to prepare high-potential team members for future roles.
• Actively builds a qualified, internal pipeline for community roles and strives to promote internal team members to key leadership positions.

Customer Focus:

• Ensures that the internal or external customer’s perspective is a driving force behind strategic priorities, business decisions, organizational processes, and individual activities, crafts and implements service practices that meet customers’ and own organization’s needs and promotes and operationalizes customer service as a value.
• Achieves outstanding customer engagement and team member engagement survey results, realizing that this is key to achieving customer engagement.
• Leads the development and regular review of the engagement improvement plan.
• Holds consistent, effective Resident Council meetings.
• Achieves customer referrals on a regular, recurring basis and strives to be above the company average.
• Ensures that the leadership team interacts with residents.
• Strives for minimal loss of residents to competitors, with a declining trend that is below company average.

Quality Assurance and Regulatory Compliance:

• Strives for excellent quality care and service delivery and institutes and ensures corrective action in a timely manner.
• Reviews customer and secret shopper surveys and acts accordingly by instituting appropriate corrective actions in a timely manner.
• Develops a thorough working knowledge of state regulations, policies and procedures dictated for residents and ensures compliance.
• Ensures all resident administrative files are well maintained, current and in compliance with state Regulations.
• Ensures community is in compliance with OSHA requirements.
• Provides leadership and promotion of the Sunrise Safety and Risk Management policies.
• Reviews all incident reports and ensures corrective actions are in place in a timely manner.
• Practices safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS) and Lockout Tagout procedures.

Family Services:

• Maintains monthly proactive communication with resident’s family members or responsible parties via calls, care plan meetings, letters from the Executive Director, etc.
• Oversees the planning of an in-house family event monthly.
• Makes self available to residents and their families.
• Ensures Family Service Meetings are happening regularly according to Sunrise policy.
• Ensures Sunrise Wellness and Resident Care systems are implemented and followed.

Business Development and Top Line Growth:

• Demonstrates the ability to identify and build relationships within the local area that drives business into the community, as well as effectively price the product, thereby maximizing top-line revenue growth and achieving appropriate market position.
• Ensures that the DOS is using selling skills terminology in lead management and customer relations database and achieving benchmark sales effectiveness metrics, new leads, IPP’s/SPP’s and sales.
• Holds DOS accountable for the community’s daily contact goal.
• Ensures the community has an effective external business development strategy in place, with clear accountabilities assigned and is able to articulate results and adjust plan accordingly to maximize referral leads and move-ins.
• Holds DOS and other community leaders accountable for a predetermined number of quality visits and establishes appropriate referral sources, resulting in move-ins from referrals approaching company best practice standards.

Driving for Results:

• Sets high goals for personal and group accomplishment, uses measurement methods to monitor progress toward goals and works tenaciously to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement.
• Meets NOI expectations.
• Meets occupancy expectations.
• Manages the P&L.
• Achieves and executes consistent labor schedules seven days a week.
• Achieves great resident retention through a focus on service.
• Actively participates in local business councils.
• Drives ownership to the department leaders.

Business Acumen:

• Uses one’s knowledge of economic, financial, market, and industry trends to understand and improve individual, work group, and/or organizational results and uses one’s understanding of major business functions, industry trends, and own organization’s position to contribute to effective business strategies and/or tactics.
• Meets the financial targets with the goal to maximize the capital partners return.
• Thinks abstractly and makes things work when there is no absolute instruction and is able to adapt to business needs.
• Possesses functional knowledge of all operating programs including memory care, clinical, dining, and social programs.
• Makes accurate forecasts.
• Overcomes competitive obstacles.

Financial Management:

• Strives to improve profitability year over year in line with owner expectations.
• Prepares and adheres to the community budget.
• Ensures budgeted revenue is achieved or exceeded by maximizing occupancy and room rate.
• Reviews monthly financial statements and implements plans of action for deficiencies.
• Utilizes revenue management tools to effectively manage pricing to benchmarks including service level and other program margins and utilization.
• Effectively manages collections process.
• Manages variable and other productive labor to benchmarks, adjusting timely to occupancy and service level changes.
• Manages key, non-labor operating costs in line with budgeted levels.
• Processes and submits monthly expenses and budget data timely per Sunrise policies and internal business controls.

Operational Decision Making:

• Secures and compares information from multiple sources to identify business issues and commits to an action after weighing alternative solutions against important decision criteria.
• Complies with all regulations and principles.
• Thinks past today (proactive).
• Learns from bad decisions.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required:

• College degree preferred; degree and management experience may be required per state/provincial requirements.
• Administrator’s License / certification may be required per state/provincial requirements.
• Prior General Manager/Administrator experience focused on growing both top and bottom lines; required length determined by type of community.
• Previous management experience including hiring, coaching, performance management, daily operations supervision, and leading a team through change.
• Previous sales experience preferred, including building customer relationships, and resolving customer concerns.
• Passion for working with seniors.
• Demonstration of success in managing operating expenses.
• Excellent written and verbal skills for effective communication and the ability to facilitate small group presentations.
• Proficient in organizational and time management skills.
• Demonstrates good judgment and problem solving and decision-making skills.
• Demonstration of proficiency in computer skills, Microsoft Office & Sunrise applications with the ability to learn new applications.
• Ability to work weekends, evenings, and flexible hours, available for our customers at peak service delivery days and times.

About Sunrise

Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.

We also offer benefits and other compensation that include:

• Medical, Dental, Vision, Life, and Disability Plans
• Retirement Savings Plans
• Employee Assistant Program / Discount Program
• Paid time off (PTO), sick time, and holiday pay
• Tuition Reimbursement, and more!

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