Job Description

Client Relations Manager

Prestigious Law Firm – Century City

We are seeking an experienced, detail-oriented, and hospitality-driven Client Relations Manager to join our team in Century City. In this role, you will be responsible for managing and enhancing our clients' experience by ensuring seamless operations across various service areas. Your focus will be on delivering exceptional client services with a hospitality-first mindset, creating a welcoming and professional environment that upholds our commitment to excellence and client satisfaction.

Key Responsibilities

Hospitality Services

Lead and manage food and beverage services for client meetings, events, and daily office operations, ensuring prompt delivery and setup.

Oversee the cleanliness, restocking, and organization of pantries, break rooms, kitchens, and conference rooms, ensuring a pleasant and welcoming environment for staff and guests.

Coordinate all aspects of meeting setups, including the preparation of food and beverages, coffee brewing, and ensuring all equipment is ready for use.

Manage event logistics, including setup and teardown, ensuring smooth and efficient execution of client-facing events.

Reception Services (Backup)

Provide excellent customer service by greeting clients, visitors, and guests, offering a warm and professional first impression.

Manage the reception desk, including answering calls, transferring inquiries, issuing visitor badges, and coordinating parking and transportation needs.

Maintain a welcoming atmosphere by ensuring beverage stations and office amenities are well-stocked and organized.

Mail Services

Coordinate the daily collection, tracking, and delivery of incoming and outgoing mail and packages, ensuring timeliness and accuracy.

Manage the receipt and distribution of accountable packages (e.g., FedEx, UPS) and provide usage reports as required.

Ensure a smooth and efficient process for all incoming and outgoing shipments, including maintaining supply inventory.

Facilities Management

Maintain a clean, organized, and functional office environment, including overseeing desk arrangements and office space functionality.

Work closely with the facilities team to ensure timely maintenance, resolve issues, and address any client needs related to office conditions.

Coordinate the organization and upkeep of office equipment, furniture, and other supplies to ensure a well-maintained office.

Print & Reprographics

Ensure the efficient operation of the print and reprographics services, including producing high-quality documents, binding, and scanning.

Maintain proper paper and supply levels for printing and copying functions, ensuring uninterrupted service.

Supply Services

Manage the office supply inventory, including maintaining stock levels and coordinating replenishment as needed.

Ensure that all supplies are readily available and well-maintained, ensuring smooth day-to-day operations.

Qualifications

Proven experience in client relations, hospitality, or office services, with a focus on delivering exceptional customer experiences.

Strong organizational and multitasking abilities to effectively manage multiple service areas simultaneously.

Exceptional attention to detail with a commitment to upholding high standards of service and professionalism.

Excellent communication skills with the ability to engage with clients, visitors, and internal teams in a professional and approachable manner.

Ability to work in a fast-paced environment, managing changing priorities with ease.

Hospitality or food and beverage experience is highly preferred, as the role involves significant client-facing interaction and event coordination.

Skills & Abilities

Strong interpersonal and client service skills.

Proficiency in Microsoft Office and basic office equipment.

Ability to manage both administrative and hospitality functions effectively.

Strong attention to detail with the ability to anticipate client and office needs.

This version emphasizes the hospitality aspects of the role, aligning it with the food and beverage and event management experience you're looking for in a candidate.

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