Front Office Supervisor Job at The Equinox Resort, Manchester Village, VT

dWs3alNGeEFiTmprcFY5K2Z5UDU1eGJWR3c9PQ==
  • The Equinox Resort
  • Manchester Village, VT

Job Description



We are looking for a highly motivated individual to join our Front Desk team as Front Desk Supervisor. The successful candidate has a proven record of being a team player, is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

If you have experience in customer service, enjoy engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

  • Help guests discover their “Wanderlust” experience
  • Provide exceptional customer service by being engaging and taking sincere interest
  • Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
  • Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests
  • Works closely with the Maintenance and Housekeeping teams to communicate and coordinate the day
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
  • Maintain the Sundries shop, keeping up with inventory and ordering as necessary
  • Training all new Front Desk Agents to provide exceptional customer service
  • Promote and sell special hotel programs
  • Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
  • Be knowledgeable of all emergency procedures and policies
  • Maintain house bank
  • Communicate all pertinent information to manager on duty
  • Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds
  • Assist other departments as needed

Responsibilities

  • Must be available to work a flexible schedule to include nights, weekends and holidays
  • High school diploma or equivalent
  • Previous hotel or resort experience preferred
  • A strong desire to make an impact on other people
  • An outgoing and engaging personality
  • Computer skills
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced setting
  • Ability to stand for the duration of the shift

PI44d003f35388-30492-35639644

Job Tags

Holiday work, Flexible hours, Shift work, Night shift,

Similar Jobs

University of Wisconsin Madison

Academic Program Specialist | University of Wisconsin Madison Job at University of Wisconsin Madison

 ...Job Summary: The Academic Program Specialist position is responsible for providing curricular support to the Department of Computer Sciences and the Academic Program Manager. The position serves as a department curricular representative in creating term timetables,... 

View Park Convalescent Hospital

Housekeeper Job at View Park Convalescent Hospital

 ...We are seeking a housekeeping professional to join our team! Under the direction of the Housekeeping Supervisor, a Housekeeping and Laundry Aide must assist in maintaining a clean, sanitary environment throughout the facility. The Housekeeper assists in providing a clean... 

Selby Jennings

Data Governance Manager Job at Selby Jennings

 ...Bain Data Governance Responsibilities: Develop and implement an appropriate Data Governance framework Oversee Data Domains...  ...various functions to ensure their adherence to responsibilities Manage the data glossary, data catalogue, and report inventory... 

Bank of America Corporation

Latin America Investment Banking Summer Analyst Program - 2025 Job at Bank of America Corporation

 ...Latin America Global Investment Banking Summer Analyst Program 2025 Job Description & Program Overview We believe Bank of America can...  ...designed to offer you a broad and exciting experience of work as a full time Investment Banking analyst. Your training... 

Batch Freight

Freight Broker Job at Batch Freight

 ...Batch Freight is looking for a dedicated Freight Broker to join our growing team. In this role, you will act as a liaison between shippers and carriers, ensuring that freight is transported efficiently and cost-effectively. You will need to build strong relationships with...