Help Desk Technician Job at Bridge Technical Talent, North Kingstown, RI

dGtyblNGWkhZOURpb2w1MGNTTDI3aG5RSGc9PQ==
  • Bridge Technical Talent
  • North Kingstown, RI

Job Description

IT Support Specialist

Type: Contract to Hire

SUMMARY

We are currently seeking an IT Support Specialist to join our fast-paced, high-demand support team. As remote work has become the norm, our internal and external user base has grown significantly—leading to a high volume of support tickets and calls. You’ll be joining a tight-knit, 4-person team handling a wide range of IT tasks.

WHAT YOU’LL DO

  • Act as the frontline for support calls, tickets, and emails from both internal and external users
  • Triage, assign, and manage tickets in a high-volume queue environment
  • Provide phone-based troubleshooting for home users facing connectivity and hardware issues
  • Perform hardware setups for new hires, including laptops, printers, and connectivity devices
  • Roll out collector workstations and ensure proper setup
  • Document support interactions clearly and effectively
  • Help transition the team into Jira for ticket tracking and knowledge documentation

WHO YOU ARE

  • Comfortable managing multiple calls and tickets at once
  • Patient and professional on the phone, especially with users facing basic tech issues
  • Organized and proactive when it comes to queue management and assigning tasks
  • Interested in technology and eager to learn new systems and processes
  • Healthcare experience or familiarity with healthcare IT environments is a plus
  • No previous experience with Jira is required—we’ll help you get up to speed
  • You have onsite tech support or hardware rollout experience
  • An understanding of basic networking/internet troubleshooting for home environments

Job Tags

Contract work, Remote job,

Similar Jobs

Aviation Search Group

Recruiter Job at Aviation Search Group

 ...An Executive Recruiter is responsible for identifying, recruiting and successfully delivering all levels of talent for our clients. These responsibilities include, but are not limited to: researching, networking, sourcing, interviewing, checking references, negotiating... 

Technical Diagnostic Services

Instrument Fitter Job at Technical Diagnostic Services

 ...start-up and commissioning services to the Power Generation, Oil & Gas/ Petrochemical, Heavy Process, and other Industrial end markets....  ...business requirements. These statements describe the general nature and level of work performed and are not an exhaustive list of all... 

PatientFi

Summer Marketing Intern Job at PatientFi

 ...healthcare financing! We're looking for an enthusiastic Marketing Intern to join our paid summer internship program. Get ready to dive...  ...career endeavors. Key Responsibilities: Stay ahead of the game by monitoring social accounts and keeping an eye on our... 

Fenix Pest Control

Summer Sales/Marketing Internship - Housing Included Job at Fenix Pest Control

 ...The Position We are looking for individuals to join our sales and marketing team this summer. Pay includes a $5,000 signing bonus, furnished apartment paid by company, and commission on all accounts. Our reps bring in between $10,000-$35,000 in a summer. No prior experience... 

PINCH

Cleaner Needed Job at PINCH

 ...We need housekeepers, cleaners, maids, and janitors NOW! Join the PINCH network to find jobs we need you for this week and take control of your cleaning career. Yes, we have jobs waiting for you this week! More Cleaning Jobs No need to chase clients, we bring the...