Job Description

Forager is seeking a Product Solutions Specialist with product management experience, to join our fast-growing team. Forager is an AI-driven next generation data platform. If you're eager to contribute to the success of a dynamic company, we would love to hear from you!

Job Overview:

The Product Solutions Specialist will be responsible for both the success of our existing customers, and the management of our product roadmap. The ideal candidate will have a strong background in both customer success and product management, particularly within a B2B/SaaS environment.

As the Product Solutions Specialist at Forager, your primary responsibilities will be:

1. Onboarding New Customers:
   • Facilitate a seamless onboarding process for new customers, ensuring they are effectively integrated and utilizing our products to their fullest potential.
2. Managing Customer Accounts and Delivering Customized Data:
   • Communicate with customers and obtain support from Engineering team as needed 
   • Provide technical support (i.e. with API customers) as needed
   • Ensure data is reviewed thoroughly and delivered in a timely manner.
3. Managing the Product Backlog:
   • Work closely with the Engineering team and stakeholders to maintain and prioritize the product backlog.
   • Gather and analyze customer feedback to inform backlog priorities and improvements.
4. Planning Sprints:
   • Plan and oversee sprint cycles, ensuring that the development team meets deadlines and delivers high-quality features.
   • Utilize JIRA and Agile methodologies to organize and track sprint progress.

Required Qualifications:

• Proven experience in a customer success or product role, preferably within a B2B/SaaS industry.
• Familiarity with JIRA, Agile methodologies, and sprint planning.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Fluent in English, both written and spoken.
• Reliable internet connection to support our global customer base.

Preferred Skills:

• Technical background or understanding of software development processes.
• Experience working in a fast-paced, high-growth environment.
• Ability to problem-solve and think critically under pressure.
• Strong organizational and multitasking abilities.

Why Join Us?

• Opportunity to work with a talented and passionate team.
• Career growth and development opportunities.
• A dynamic and inclusive work environment that values creativity and innovation.

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