Salesforce Business Analyst Job at Sogeti, Mercer County, NJ

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  • Sogeti
  • Mercer County, NJ

Job Description

Responsibilities:

  • Collaborate with stakeholders to gather and analyze business requirements for Salesforce Experience Cloud implementations.
  • Design and document business processes, workflows, and data models to support Experience Cloud solutions.
  • Configure and customize Salesforce Experience Cloud to meet business requirements, including creating and managing communities, portals, and sites.
  • Write user stories and detailed requirements to guide development and implementation efforts.
  • Design and recommend forward-looking solutions to enhance the platform's capabilities and address future business needs.
  • Conduct user training and provide ongoing support to ensure effective adoption and utilization of Experience Cloud features.
  • Perform data analysis and reporting to provide insights and recommendations for improving customer engagement and satisfaction.
  • Work closely with developers, administrators, and other team members to ensure seamless integration and functionality of Experience Cloud solutions.
  • Stay up-to-date with Salesforce releases, features, and best practices to continuously improve the platform's capabilities.

Qualifications:

  • Proven experience as a Business Analyst or related for 7+ years
  • Strong understanding of Salesforce Experience Cloud features, capabilities, and best practices.
  • Experience with Lightning Web Components (LWC) and Lightning Web Runtime (LWR).
  • Experience in the pharmaceutical industry is highly desirable.
  • Proficiency in Salesforce configuration, customization, and administration.
  • Excellent analytical, problem-solving, and communication skills.
  • Ability to work collaboratively in a team environment and manage multiple priorities.
  • Salesforce certifications (e.g., Salesforce Certified Experience Cloud Consultant) are a plus.

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