Job Description

Job Title : Senior Desktop Engineer


Job Location : New Orleans ,LA



Onsite Requirements :

• Windows/MAC Support
• INTUNE
• Active Directory (Security Groups)

Job Description :

• The continuous evolution of workstation computing environment.
• Technical implementation of workstation management, application deployment and updates, and asset management.
• Proposing, designing, and implementing enhancements and additions to the current environment.

Required Knowledge, Skills, and Abilities :

• Technically proficient, but also possess a customer service mindset with security as a top priority.
• Ability to multitask workloads across different technologies.
• Flexibility and adaptability
• Understanding of Microsoft 365 licensing
• Knowledge of PC and laptop hardware and troubleshooting techniques
• Skilled with Active Directory, Exchange, ActiveSync, Smart Phone and Mobile Device Management systems like Microsoft Intune.
• Ability to work with demanding users in a fast-paced environment.
• Expertise in effectively handling user difficulties.
• Strong commitment to the IT policy use.
• Strong understanding of Microsoft Office 365 and various security software.
• Skilled with Active Directory and Security Groups (Group Policy, Dynamic Host Configuration Protocol [DHCP], Domain Name System [DNS], Software-Defined Wide Area Network [SD-WAN], and Virtual Local Area Network [VLAN])
• Knowledge of network troubleshooting methods
• Ability to process information in a logical manner to reach a solution.
• Exceptional communication skills, with a strong focus on customer service
• Quick thinking, high energy, positive, and professional, with demonstrated analytical and problem solving, multi-tasking, and critical thinking skills.
• Manages support ticket queues and ensures incidents are resolved and closed within the defined service level agreements.
• Respond to end-user requests for updates on ticket status and promptly follow up as needed.
• Coordinate with vendors for provisioning or hardware support (e.g. technicians for warranty repair/replacement)
• Utilizes effective decision-making processes to prioritize daily tasks and assignments.
• Ensures that tasks are carried out properly and on a timely basis.
• Manages multiple priorities effectively.

Required Education and/or Experience :

• Bachelor's Degree with 5 years of experience in mobile device management and system management

Preferred Qualifications :

• Certifications such as A+, Network+, Microsoft Certified Professional (MCP), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Information Technology Infrastructure Library (ITIL), etc.
• Experience with Jamf, Microsoft Intune, and other workstation management platform

**3rd party and subcontract staffing agencies are not eligible for partnership on this position. 3rd party subcontractors need not apply.

• This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future**

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