Job Description

Hello,

ServiceNow HRSD Administrator

Location: Fully remote

Duration: 6-12+ months



Accountabilities/Responsibilities:

• Hands-on configuration within HRSD
• Hands-on experience in HRSD-Benefits Administration
• Experience providing on-going administration and production support for HRSD
• Strong understanding of what happens "behind the scenes" in ServiceNow
• Strong understanding of how data flows to/frow ServiceNow via integrations
• Hands-on experience configurating and troubleshooting configuration (not developing).

• This position will be responsible for creating and implementing solutions on the ServiceNow platform within the HR Service Management scoped application (HRSD Developer)
• This position will collaborate with HR stakeholders and cross-functional IT teams to translate business requirements into technical solutions
• Perform requirements gathering, functional and technical design development, testing, deployment, and operational support activities
• Design, develop, test and deploy ServiceNow HRSD solutions and enhancements, including bi-annual upgrades
• Knowledge Base (KB) management, assisting Knowledge Managers create Knowledge for their Center of Service as well as approve Knowledge Articles for publishing
• Additionally, this includes Request Management, custom form, custom workflow, and integration development and support
• This position will include the creation, development, and maintenance of homepage/topic pages banners, events, and quick link widgets
• This role is expected to provide overall technical architecture recommendations, detailed technical design
• Provide technical support, guidance, and training to HR-end users
• Continued education and maintenance of ServiceNow certifications is an expectation
• Experience with:
  • Business Rules
  • UI Pages
  • UI Macros
  • UI Scripts
  • ACLs
  • Client/Server Scripts
  • Workflows
  • Tables
  • Scripting

• Live and inculcate in others the Values of Integrity, Teamwork, Service Excellence, Accountability, Continuous Improvement, and Clinical Quality
• Bachelor's degree in applicable field required and a minimum of 3-5 years of relevant work experience
• ServiceNow Administrator Certification and ServiceNow Certified Implementation Specialist Human Resources (CIS-HR) preferred
• Strong communication and analytical skills
• Project management and change management experience
• Strong organization skills and detail oriented in a challenging fast paced environment
• Flexibility to adjust to changing needs and able to prioritize execution on multiply tasks
• Ability to manage a significant workload and fast-paced flow of expected output
• Able to compose requirements, process flows and design into clear documentation
• Self-starter who works collaboratively with other members of the business and Human Resources teams
• Communicates effectively in both oral and written communications. Able to communicate one on one and present to groups

Thanks

Sai Revanth

Email - revanth.patnala@cerebra-consulting.com

LinkedIn | linkedin.com/in/revanth143

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