Job Description

About CORD Financial Services LLC

In 2001, CORD Financial Services was founded by The FIKES Companies. With a small staff and hard work, CORD quickly gained success in central Texas. Through steady growth in every year of its operations, CORD Financial Services is now an award-winning ATM Independent Sales Organization (ISO). The company is recognized for excellence in providing a variety of ATM Services such as full-service ATM placements, cash management, transaction processing, merchant services, ATM Sales, Parts Sales, and outstanding 24/7 customer and technical support. With offices in Temple, TX, Meridian, MS, West Palm Beach, FL and Clearwater, FL, CORD Financial Services is proud to be your ultimate resource for your ATM and merchant service's needs.

The Settlement and Sponsorship Manager is responsible for overseeing the settlement and onboarding process for all ATM Customers and ATM's, ensuring accurate and timely setup. This role involves managing the daily setup of ATM customers and terminals, resolving discrepancies, ensuring, and monitoring sponsor bank compliance, filing sponsor bank reports, managing the chargeback and returns process, and collaborating with internal and external stakeholders to ensure the efficiency and accuracy of the settlement processes. The ideal candidate will have a strong background in financial operations, reconciliation, and an understanding of ATM transaction flows.

Key Responsibilities:

• Settlement Setup and Reconciliation:
• • Oversee the daily settlement setup processes for all ATM's and ATM Operator's, ensuring accurate data entry between all systems by the Settlement Team.
  • Monitor discrepancies and resolve settlement issues related to incomplete or inaccurate setup.
  • Ensure proper accounting of transaction fees, chargebacks, returns, and network costs.
• Data Analysis and Reporting:
• • Generates daily, weekly, and / or monthly settlement reports to track ATM transaction volumes, fees, and settlement outcomes as needed.
  • Provide reports to internal stakeholders, including finance, operations, and executive teams.
• Stakeholder Management:
• • Act as the point of contact between sponsor banks, atm operators, merchants, and other internal stakeholders.
  • Manage vendor relationships to ensure smooth settlement processes across all parties.
• System and Process Optimization:
• • Collaborate with the Customer Support Team to improve settlement setup systems and processes where possible.
  • Implement and maintain best practices for settlement setups and reconciliation to ensure accuracy, security, and regulatory compliance.
  • Lead efforts to minimize manual reconciliation processes through automation and technological solutions.
• Compliance and Risk Management:
• • Ensure that settlement processes comply with applicable regulations, including network, sponsor bank, and other financial industry standards.
  • Identify and mitigate risks associated with transaction settlement, including fraud detection and prevention measures.
  • Keep up to date with changes in financial regulations and card network rules that impact settlement processes.
• Team Leadership:
• • Lead and manage a team of settlement specialists, providing guidance and support to ensure efficient performance.
  • Conduct training sessions and workshops to improve the team"s understanding of settlement procedures, systems, and industry changes.
  • Monitor team performance and provide development opportunities to ensure a high level of competence in settlement operations.

Qualifications:

• Education:
• • Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Experience:
• • 5+ years of experience in ATM operations, financial settlement, payment processing, or a related financial services role.
  • Strong understanding of ATM transaction flows, card network settlement processes, and electronic funds transfer (EFT) systems.
  • Proven experience in managing high-volume financial transactions and reconciliation.
• Skills:
• • Proficient in financial reconciliation and accounting principles.
  • Excellent analytical skills, with the ability to interpret and resolve complex settlement discrepancies.
  • Strong communication and interpersonal skills, with the ability to work cross-functionally with both internal teams and external partners.
  • Proficiency in financial and transaction settlement software; experience with tools like Excel and ERP systems.

Personal Attributes:

• High attention to detail and commitment to accuracy.
• Ability to work under pressure and meet tight deadlines.
• Strong problem-solving skills and proactive in resolving issues.
• Leadership capabilities, with experience managing teams and fostering a collaborative work environment.

Work Environment:

• Office-based with occasional travel to remote offices.
• Standard business hours, with occasional after-hours work to accommodate settlement cycles and address urgent issues.

CORD Financial Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran status, and disability, or any other legally protected basis, in accordance with applicable federal, state, and local law.

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