Job Description

Technology Business Partner, Operations

Our client is seeking a highly collaborative and communicative Technology Business Partner to build strong, strategic partnerships between our Information Technology (IT) function and our critical Operations teams. This role will be deeply embedded within Operations, prioritizing active listening, clear communication, and a genuine partnership approach to translate operational needs into impactful technology solutions. You will serve as a vital bridge, fostering synergy and driving efficiency, reliability, and continuous improvement by aligning technology initiatives with operational objectives.

About the Company:

Our client is a leading provider of data-driven energy efficiency and sustainability solutions. We empower businesses to reduce energy consumption, lower costs, and achieve their sustainability goals.

Responsibilities:

Strategic Partnership & Relationship Building:

• Cultivate and nurture deep, trusting relationships with Operations leadership and teams, acting as a proactive and empathetic technology partner.
• Prioritize active listening and open communication to fully understand Operations strategies, processes, and challenges.
• Serve as a trusted advisor, fostering a collaborative environment where operational stakeholders feel heard and valued.
• Facilitate productive dialogue and build consensus among diverse stakeholders.

Communication & Requirements Translation:

• Effectively translate complex technical concepts into clear, concise, and accessible language for operational audiences.
• Employ strong communication skills to elicit and document detailed operational requirements, ensuring clarity and shared understanding.
• Act as a liaison, bridging the gap between operational needs and technical capabilities.
• Clearly articulate operational value and impact for proposed technical solutions.

Collaborative Coordination & Facilitation:

• Serve as a central point of contact, fostering seamless communication and collaboration between Operations and IT.
• Facilitate productive meetings and workshops to gather requirements, resolve issues, and drive alignment.
• Proactively identify and address potential communication breakdowns or conflicts.
• Work closely with Technical Program Managers and Solution Architects, ensuring consistent communication and shared understanding.

Technology Advocacy & User Empowerment (Operations Focus):

• Champion the adoption of technology solutions that enhance operational efficiency, reliability, and safety.
• Act as a change agent, fostering a culture of continuous improvement and data-driven decision-making within Operations.
• Be a champion for the operational user, and advocate for the simplification and optimization of critical systems.
• Provide feedback to the technical teams based on operational user feedback and performance data.

Performance Measurement & Stakeholder Reporting (Operations Focus):

• Communicate key performance indicators (KPIs) and technology performance metrics related to operational efficiency and reliability in a clear and compelling manner.
• Prepare and present regular updates to stakeholders, highlighting progress and addressing operational concerns.
• Ensure that reporting is accessible, and easily understood by the Operations teams.

Qualifications:

• Bachelor's degree in Engineering, Operations Management, Information Technology, or a related field.
• Minimum of 5 years of experience in a technology business partner or similar role, with a strong emphasis on collaboration and communication, specifically supporting Operations.
• Exceptional interpersonal and communication skills, both written and verbal.
• Proven ability to build and maintain strong relationships with stakeholders at all levels within Operations.
• Demonstrated ability to actively listen, empathize, and understand diverse operational perspectives.
• Strong facilitation and conflict resolution skills.
• Ability to translate complex technical concepts into clear and concise language for operational audiences.
• Experience working in a fast-paced, dynamic operational environment.
• A genuine passion for building partnerships and driving positive operational outcomes.
• Experience working with operational technology (OT) systems and processes.

Preferred Qualifications:

• Experience in the energy efficiency or sustainability industry.
• Experience with SCADA systems, IoT platforms, or other operational technology.
• Experience with data analytics and business intelligence tools related to operations.
• Experience with Agile methodologies.
• Understanding of operational safety standards and regulatory requirements.

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

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