The Travel Agent needs to be a dedicated, motivated, and service-oriented individual to join our esteemed team. As a Travel Agent, you will immerse yourself in the realm of opulent travel, high end dining, VIP events and assist our discerning clients in curating their ideal itineraries. Our team of lifestyle managers builds bespoke travel itineraries and fulfils requests for exquisite dining experiences and entertainment, such as securing reservations at the world's finest restaurants and arranging tickets for best-selling shows, concerts, and events. If you possess a talent for service, an ambition for success, and an insatiable passion for the finer aspects of life, then this is the ideal position for you! Your exceptional customer service skills, adeptness in utilizing travel research tools, and unwavering enthusiasm for travel and entertainment will result in unparalleled member satisfaction, substantial sales revenue, and repeated utilization of Ten for travel and other types of requests across the organization.
Serve our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience. Provide quotes via our CRM system by email for the members. Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member.
• Fully explore and understand each member’s requirements and use your superb knowledge of local suppliers to propose options which perfectly suit the brief.
• Offer the best value and competitive prices
• Use your commercial judgment to secure maximum supplier revenue without compromising the member’s wishes.
• Offer options to the member where this is the best choice for them for reasons of availability, price or suitability even if Ten will not earn supplier commission on the booking
• Complete jobs in response to briefs from members taken by colleagues allocated to your home page
• Follow up on your quotes to maximize the conversion of requests to bookings.
• Create complex “high touch” itineraries for our VIP and other high net worth members.
• To investigate opportunities to add value beyond the regular request and exceed the members’ expectations.
• Ensure members are made aware verbally and in writing before booking of all supplier terms and conditions and consumer protections
• Handle all member payments (if applicable) and arrange supplier payment through our finance team when required.
• Have the ability to work on multiple requests and sourcing options from various suppliers according to the member’s needs.
• Promote the wider Ten business to our members and suggest/take briefs for other teams in the business
• Resolve customer care/escalation issues related to jobs you have carried out for members.
• Follow up with the members to see if they are ready for their adventure and answer any questions they may have • Work alongside the Global Teams to ensure that members travelling to any region of the world receive an exceptional service in country, making for a world class experience in concierge.
• To demonstrate you can confidently negotiate with suppliers to deliver the best possible service to our members • Contribute to Ten’s supplier relationship procurement, by helping to maintain and build new relationships with vendors. Thus, ensuring continuous growth of our services, by collaborating with the global teams and ensuring the specific region is developing and is profitable. Must meet all published targets for your role including being present, on time, available and completing your scheduled shift. Take comprehensive and accurate briefs according to published processes via the phone and/or email directly from members, agreeing realistic response times in line with company targets, and respond yourself or allocate to the correct team homepage. To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them. To accomplish these targets, you will collaborate with our affiliated suppliers and our preferred selection of hotels, restaurants, and other suppliers.
• Logging in to the telephony system and be ready to take phone and email briefs from members for any team in the business.
• Correctly notate brief in Ten systems according to published process
• Ensure that Ten meets Service Level Agreement targets for our corporate clients
• To keep up to date on administration and research relating to members requests on CRM in a timely manner.
• To ensure that requests that could have commissions available are processed and invoices are produced.
• To record feedback in order to continually drive high levels of member satisfaction and service enhancements
• To assist in customer care/escalations where necessary to deliver swift and effective resolution and minimize any negative impact/turn any negative impact into positive.
• Close jobs and issue invoices to suppliers promptly in line with contract arrangements to maximize cash flow for the business.
• Provide feedback to Team Leader and/or the relevant Supplier Manager with any service level issues regarding particular suppliers, and where you identify alternatives to existing suppliers or a possible need for new suppliers.
• Meet monthly KPI’s on Sales, NPS and Efficiency. • You must meet goals in a fast-paced environment where deadlines are ever-present.
Requirements
Benefits
Do you enjoy working with people and have a heart for helping others ? Are you hard-working , outgoing , and coachable ? And do you want to make a terrific income , working remotely around a self-designed schedule , to make an impact you can see in ...
...VitalCore Health Strategies is hiring a Full Time and PRN Licensed Mental Health Counselor for Alachua Regional Juvenile Detention Center in Gainesville, Florida! Start A New Career with VitalCore Health Strategies! View our opportunities at: Wages are competitive...
Why Join Inworld Inworld is the best-funded startup in AI and games with a $500 million valuation and backing from top tier investors like Intel, Microsoft, Lightspeed, Bitkraft, Founders Fund, Kleiner Perkins, and more. Inworld was recognized by CB Insights as one ...
The Wright Touch is a commercial cleaning service. We have a passion for understanding and exceeding our customer's expectations. We are committed to providing superior service with the highest-level of quality and excellence. We not only seek partnership with our ...
...reporting. The MSIGHTS Platform integrates with a clients existing marketing technology stack to deliver: 1) End-to-End Performance Management - connecting media budgeting and planning with media results and business outcomes to measure performance against your planned...