Job Description

Clerical - Admin Assistant / Customer Service Entry level

Location :- Atlanta GA and Chicago IL/ Onsite from Day 1 for 5 days at client office

Duration :- 6 + Months

Pay Rate is Fix for every candidate : $17.5/Hr. on w2 (without benefits )

Year of experience :- 2-6 Years

Required Skills :- Documentation , Mailroom experience , Image processing or imaging and customer service

Responsibilities

• Manage different sections of Mailroom according to standard guidelines & SOP
• Assist with maintaining client records and confidentiality, as well as, recalling containers for internal and external audits
• Sort, locate, open, inspect and bundle all incoming mail and publications
• Document, process, and file all incoming and outgoing mail correspondences
• Distribute all inter-office mail for the facility departments
• Troubleshoot and perform simple preventive maintenance of machines
• Process checks handling, deposit, and reconciliation according to Company service standards
• Research case numbers for proper handling
• Handle inbound and outbound emails/calls
• Assisted with daily tasks as assigned
• Prioritize, plan, and organize tasks and work responsibilities to achieve SLAs
• Comprehend and respond to customer inquiries.
• Identify, research, and resolve problems
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ensure that turnaround time and quality of the work meets Company service standards
• Interact with customer in a respectful and professional manner via email and on calls
• Manage own work in process and support team efforts to ensure that individual, team goals are met
• Should be able to handle basic day to day requirements of excel

Essential skills:

• Must have 6 -18 months Life Insurance Mailroom backend operations experience
• Proactive communication & analytical skills – should be able to anticipate problems and suggest solutions, with impactful data
• Displays energy, enthusiasm, and flexibility in approaching the job
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
• Ability to independently interact with internal and external customers
• Customer service focus
• Basic Computer knowledge along with typing speed of 40 words/minute

If you are interested, please forward your resume to vijay.singh@net2source.com. You can also reach me at +1 201-322-2651.

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