Business Analyst (Software Operations) Job at Insight Global, Santa Clara, CA

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  • Insight Global
  • Santa Clara, CA

Job Description

Job Title: Software Operations Business Analyst

Location: Santa Clara, CA (Hybrid)

W2-Contract 6 months w/ extension or conversion

Pay: $70-85/hour

Minimum Qualifications:

*Bachelors - Business Operations for software and appliance service businesses (or equivalent experience). Finance or Business IT background is a plus.

*SAP and Salesforce

*Micrsoft Office

*Software or IT background, need to know the tech industry

Job Description:

Our client has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s fueled by great technology—and amazing people. Today, they're tapping into the unlimited potential of AI to define the next era of computing.

What you'll be doing:

  • Software and services entitlement modifications, including ownership transfers, contract/term adjustments, end-user contact changes, cancellations, and serial number updates across all applicable systems.
  • Data integrity for software and support services within applicable systems
  • Generate and maintain operational reports, charts, and metrics for assigned areas.
  • Conduct user acceptance testing (UAT) for new product and program launches.
  • Find opportunities for process and system improvements and collaborate with multi-functional teams for implementation.
  • EDI purchase order submissions and sales order bookings, addressing any issues with partners to determine root causes and resolutions.
  • Software NFR(Not For Resale) and non-standard evaluation entitlement process
  • Order fulfillment for software and support services, including running SAP backlog reports, closing orders in SAP, generating entitlements in EMS, and ensuring timely delivery to customers.

What we need to see:

  • Bachelor's degree or specialized training in Business Operations for software and appliance service businesses (or equivalent experience). Finance or Business IT background is a plus.
  • 2+ years of operations experience; SAP and Salesforce experience is a plus.
  • Strong working knowledge of Microsoft Office
  • Requires good interpersonal, problem solving and the capability to multi-task.
  • Understanding of various industry trends and apply technology such as web-service for EDI ordering.

Job Tags

Contract work,

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