Director of Wine Operations and Hospitality Job at Black Family Hospitality, Austin, TX

djAvcFNGMU5ZdGJpb0ZSMWV5THk2eGpkRWc9PQ==
  • Black Family Hospitality
  • Austin, TX

Job Description

Black Family Hospitality Management is a rapidly growing hospitality company dedicated to delivering exceptional guest experiences across our portfolio of properties. We are expanding our boutique wine operations in the heart of the Texas Hill Country, dedicated to crafting exceptional wines and delivering a world-class guest experience. As we add to our vineyards under ownership and production facilities, we are seeking an experienced Director of Wine Operations and Hospitality to join our growing team. This key leadership role will oversee all aspects of wine sales, hospitality, and operations, ensuring seamless integration between production, sales, and customer engagement.

The ideal candidate will have a deep understanding of wine operations, sales strategies, and the financial and regulatory aspects of the industry, including tax compliance related to wine sales. This role will be responsible for driving both direct-to-consumer (DTC) and on-premise sales, enhancing our guest tasting experience, and growing our wine club and brand loyalty.

Duties/Responsibilities:

Sales & Marketing

  • Develop and implement a comprehensive sales strategy for DTC, wholesale, and on-premise channels.
  • Oversee wine club membership growth and retention strategies.
  • Work closely with distributors, retailers, and restaurant accounts to expand brand presence.
  • Manage pricing, promotions, and compliance for all sales channels.
  • Analyze sales data and adjust strategies to maximize revenue.

Operations & Compliance

  • Oversee inventory management, order fulfillment, and compliance with TABC and federal tax regulations.
  • Ensure accurate tracking and reporting of sales, shipments, and excise taxes.
  • Collaborate with winemaking and production teams to align product availability with sales demand.
  • Maintain licensing and regulatory compliance for all sales and hospitality operations.

Hospitality & Guest Tasting Experience

  • Elevate the tasting room experience to drive sales and wine club sign-ups.
  • As needed, train and lead hospitality staff to deliver exceptional customer service.
  • Develop and execute events, private tastings, and experiences that enhance brand loyalty.
  • Implement hospitality best practices that increase visitor conversion rates. Leadership & Brand Growth
  • Serve as a key ambassador for the brand, engaging with customers, media, and industry professionals.
  • In the future, lead and mentor a team across sales, marketing, and hospitality functions.
  • Develop and manage budgets, forecasting, and business planning for sales and operations.
  • Represent the winery at trade shows, events, and industry gatherings.

Required Skills/Abilities:

  • 5+ years of experience in wine sales, operations, or hospitality, preferably in a boutique or growing winery.
  • Strong knowledge of Texas wine laws, sales tax, and compliance related to alcohol sales.
  • Experience in DTC sales, e-commerce, wine club management, and on-premise account development.
  • Proven leadership skills with experience managing cross-functional teams.
  • Ability to analyze financial reports and sales data to inform business decisions.
  • Strong communication skills and a passion for hospitality and wine education.
  • Experience planning and executing wine events and guest experiences.
  • Knowledge of POS systems, CRM tools, and inventory management platforms.

Job Tags

Similar Jobs

Cerius Executives

Quality Control Manager Job at Cerius Executives

 ...Position Overview: The Quality Control Manager will be responsible for overseeing all aspects of product quality, with a primary focus on Quality Control (60%) and Quality Assurance (40%) . This individual will work closely with both internal teams and external laboratories... 

Celanese

Chemical Production Engineer Job at Celanese

 ...The Chemical Production Engineerfor the Critical Resource Unit (CRU)in the Acid Recovery, Anhydride Manufacturing, and Wastewater Treatment...  ...a pivotal role in ensuring safety, reliability, and overall plant performance. Responsibilities: Stewardship... 

Pacific Event Services, Inc

AV Sales Manager at Hotel in Los Angeles, CA Job at Pacific Event Services, Inc

 ...looking for a team member who has strong communication, knowledge of hotel AV, and understands the importance of organization and...  ...according to established profitability guidelines. Relationship Management Deliver exceptional and consistent service by cultivating... 

BlueSky Resource Solutions

Marketing Business Analyst Job at BlueSky Resource Solutions

 ...Job Title: Marketing Business Analyst Location: Atlanta, GA - 1 day a week on site Job Type: Contract to Hire Department: Business...  ...growth and sales objectives. Responsibilities: Salesforce Experience Required Support, enhance, and optimize Salesforce... 

Off Season

Assistant Fashion Designer Job at Off Season

 ...motivated, and highly organized Assistant Designer to join our growing team. This is an exciting opportunity for someone early in their fashion career to contribute creatively to the design process while learning the inner workings of a fast-paced, forward-thinking brand....